Discover
Interviews, a look at how the work really happens, and a short prototype of the riskiest idea. You get scope, budget and a roadmap in writing.
1–3 weeksService 12 / 14
Software Maintenance & Support
Ongoing care for the software your business depends on every day.
How we work
Software is never finished. Libraries age, browsers change, a vendor updates its API on a Friday. Our support plans keep your systems secure, current and improving — with a team that already knows your code.
Each support plan includes monitoring, security patching, dependency updates, backups checks and a monthly bank of hours for fixes and improvements. You get a named lead who knows your system and a clear response time for urgent issues.
We take over support for software we built and for systems built by others. For inherited code we start with a health check so you know exactly what you are working with.
Once a month you receive a short, plain-language report: uptime, incidents, what we updated, what we recommend next.
What’s included
Deliverables, not deliverabullets.
Every engagement is scoped to your needs. These are the pieces we deliver most often.
- 24/7 uptime and error monitoring
- Security patches and dependency updates
- Bug fixes with defined response times
- Monthly improvement hours
- Backup verification and recovery drills
- Monthly health reports
Process
How a software maintenance & support project runs.
Design
Paper sketches, wireframes and clickable prototypes tested with real users, then a visual design system developers can build from.
2–4 weeksBuild
Two-week sprints with a working demo at the end of each one. You see progress in the software, not in a slide deck.
6–14 weeksLaunch & evolve
A careful release, training for your team, monitoring from day one — then a support plan that keeps the software improving.
OngoingFAQ
Software Maintenance & Support questions.
What are your response times?
Critical issues receive a response within one hour, around the clock on our Priority plan; standard requests are handled within one business day.
Can unused hours roll over?
Yes, unused improvement hours roll over for one month.
Do you support software you did not build?
Yes. After a short health check we can support most modern web, mobile and cloud systems.
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